The terms of the privacy policy set forth here provide the users of the website of (WWW.CRISOLAR.COM) hereinafter «the website» in a clear and extensive manner, information about the processing of the data collected from each user, and its protection under the legislative framework that the General Data Protection Regulation (GDPR) approved on May 25, 2018 and Spanish data protection legislation provide.
Therefore, in accordance with legal requirements, the subsequent Privacy Policy provides:

  • The nature of the personal information processed.
  • The purposes and means of processing personal information.
  • The identity and contact details of the data controllers.
  • The contact details of the Data Protection Officer (DPO).
  • Any third party involved in processing activities.
  • The retention period for personal information.
  • The security measures adopted to protect personal information.
  • The privacy rights of users.
    Exercise of your GDPR rights
    We inform you that you may exercise the following rights:
  • Right of access to your personal data to know which ones are being processed and the processing operations carried out with them.
  • Right to rectify any inaccurate personal data.
  • Right to deletion of your personal data, when this is possible.
  • Right to request the limitation of the processing of your personal data when the accuracy, legality or necessity of the processing of the data is doubtful, in which case, we may retain the data for the exercise or defense of claims.
  • Right to object to the processing of your personal data, when the legal basis that enables us to process it as indicated in the table above is legitimate interest. The Company will stop processing your data unless it has a compelling legitimate interest or it is necessary to defend claims.
  • Right to limit the conservation and storage of your personal data that will be kept for the time established by law.
    You may exercise your rights at any time and free of charge by sending an email to CRISOLAR@CRISOLAR.COM indicating the right you wish to exercise and your identifying information.
    This privacy policy applies exclusively to «the website» and does not refer to any other website that may be redirected from this website.
    Under no circumstances can users under sixteen years of age consent to the processing of personal information without parental authorization.
  1. Controller
    The GDPR indicates in its legislation the need for control and supervision of data by a subject who, alone or jointly with others, determines the purposes and means of processing personal information.
    Under the framework of the new legislation, the controllers designated for the processing and supervision of “web” data are:
    At CRISOLAR you can contact the Data Protection Officer designated to ensure that our website processes personal information in accordance with the GDPR, through the following email address: CRISOLAR@CRISOLAR.COM.
    “Personal Information” means any information about users that personally identifies them, whether alone or in combination with other information.
    Personal information is collected automatically by the CRISOLAR website or received through multiple sources: forms, chat, email, applications, devices, social networks and other media.
    Navigation data
    The site collects non-sensitive browsing data by automated means to enable and improve user browsing (e.g. IP address, date/time of visit and its length, any referring URLs, pages visited on the site, device used and other information).
    The processing of such information allows users to access the site and fully enjoy its functions and services. Additionally, browsing data may be used to verify that the Site is functioning properly.
    From time to time, browsing data is processed anonymously for statistical purposes.
    The browsing data is unlikely to allow the identification of the relevant data subject. However, by its very nature, browsing data may allow the identification of users if it is associated with other information.
    The browsing data described above is stored only temporarily in accordance with applicable law.
    At checkout, the Site asks users to provide personal information for the essential purpose of fulfilling their purchase orders and fulfilling contractual obligations (for example, first and last name, email address, delivery address, etc.).
  2. Such personal information is also essential for Customer Service to assist customers with inquiries and any related needs, before or after the sale (for example, regarding order delivery status or product returns).
  3. Personal information related to orders will be stored for as long as necessary to comply with contractual obligations and applicable tax and financial reporting obligations.
  4. The Site may also verify payment instruments used by customers to purchase on the Site for the primary purpose of preventing fraudulent or criminal activities. Under no circumstances does CRISOLAR or its controllers store information related to our clients’ cards and entrust third parties with the verification of payment for purchases made within “the website”.
  5. Likewise, personal information, as well as the shipping address, is considered essential for the correct execution of the order, therefore, the lack of it will prevent users from completing their order within it.
  6. With the aim of improving the user experience, «the website» may send communications by email, with product suggestions, discounts, requests for comments or other updates. Customers can always unsubscribe from such email communications (for example, by clicking the “unsubscribe link” at the bottom of each email).
  7. However, e-mails of a transactional nature, that is, they contain confirmation of the payment of the order, as well as its details or assistance with its payment, can never be subject to unsubscription, since by their nature They form an indispensable part of the purchase and sale contract.
  8. Site registration
  9. When users choose to register a personal account within the CRISOLAR site they are asked to submit personal information. The site clearly indicates what personal information is required (or not) to set up a site account.
  10. Users are required to submit personal information that is true and accurate at the time of registration and are encouraged to keep their personal information up to date. To proceed with any modification thereof, you must log in to your personal account to make all relevant changes.
  11. Users who choose to enable or log into their Site account through a social network should note that when they connect their Site account to a social media account, the Site collects certain personal information that the user has already provided. to those social networks (for example, the email address and the public profile on Facebook).
  12. The Controllers do not monitor or control such social media services or user profiles on these services, and do not establish privacy settings or rules about how personal information on those services will be used. Users are strongly advised to read all policies and information on applicable social media services to learn more about how they process personal information.
  13. Newsletter and marketing communications
  14. On the Site, users can choose to receive informative newsletters and commercial communications.
  15. WWW.CRISOLAR.COM always collects explicit, free and unequivocal consent from users before sending informative newsletters and marketing communications to any user.
  16. In such cases, users may be invited to submit personal information in addition to their email address in order to have newsletters and marketing communications tailored to the user’s profile.
  17. At any time, users can always withdraw their consent to receive newsletters and commercial communications through their account settings, by clicking on the «unsubscribe» link in any such email or simply by email indicating such effect.
  18. Under the user’s explicit consent, newsletters and marketing communications can be adapted to the user’s «profile», based on the personal information and browsing data that the site collects or receives about the user in question.
  19. The main objective of CRISOLAR is to propose products, services and initiatives that best respond to the tastes, purchasing habits and interests of users and clients.
  20. Personal information may also be used for remarketing, retargeting or profiling purposes, including through third parties (e.g. social networks, etc.).
  21. Cookies policy
    Cookies are used to save the preferences and settings of the user’s browser.